In the past few years there has been a growing awareness In the hospitality industry that their operational facility functions are as important for customer satisfaction as the more classic guest service functions such as reception, concierge, parking, and specialized recreational or leisure functions. Even though facility functions are behind the scenes, they are critical for a successful guest experience.

MAXxess Site-in-Sight facility framework software is designed to integrate all hotel, club or resort facility functions and allow the end user to monitor, evaluate and control all of the facility functions. It is a decision-making tool that in most cases will automatically initiate actions and will help organizations save time and provide better service to their guests. It was designed to integrate with other “back office” organizational software that has an open architecture.

Site-in-Sight systems are designed to provide three areas of awareness:

Operational (guest relations, employee operations and resource utilization)

Situational Awareness (safety, security and emergency management)

Environmental Awareness (Green functions which can control use of water and electricity)

Typical functions displayed are: Engineering, Housekeeping, Reception, Golf Course, Security, Food and Beverage, Catering, Gym/Spa, Telecom and Parking. Control can extend to the elevators, guest IT services, linen closets, store rooms and all administrative offices, to name a few. The system can monitor and limit access as required.

The benefits of the system are:

• Makes the most effective use of human resources
• Reduces the administrative burden of facility/status monitoring and trendanalysis
• Provides metrics for performance-oriented compensation and bonus plans
• Focuses staff time on customer-facing activities
• Supports competitive positioning and performance improvements
• Demonstrates responsiveness to improvements on new functionality suggested by clients
• Develops an enhanced sense of security and efficiency
• Can reduce total utility costs by 8-10 %